Frequently Asked Questions
Everything you need to know about your VOCLA shopping experience.
How long does shipping take and what are the costs?
We offer various shipping options ranging from standard to express delivery. Domestic orders typically arrive within 2-4 business days, while international shipping can take 5-10 business days depending on the destination and selected service.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items like underwear cannot be returned once the packaging has been opened.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
Which payment methods do you accept?
VOCLA accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How do I ensure I am ordering the correct size?
We provide a detailed size guide on every product page to help you find the perfect fit. Since we curate brands from around the world, we recommend checking the specific measurements for each designer as sizing can vary.
Is my personal and payment information secure?
Absolutely. We use industry-standard SSL encryption technology to protect your data. We do not store your full credit card details on our servers, ensuring your financial information remains private and secure.